Refundpolicy

This is an English translation provided for convenience. The Spanish version is the official one under Mexican law.

The rule is simple: you pay for the work that's already done. If you cancel, I refund whatever you paid beyond that.

01If you cancel your website

• Before the design starts: I refund your full deposit.
• Once it has started: I refund the part of the deposit not covered by work already done. Before refunding, I send you the progress and its cost in writing.

To measure progress, every project is split into four stages, weighted on the total price like this:

• Planning and structure: 10%
• Design: 40%
• Development and content: 40%
• Launch: 10%

Each finished stage counts in full, and a stage in progress counts as half. Example: on an $18,500 MXN + VAT site you paid a $9,250 + VAT deposit. If you cancel halfway through the design, the work done is planning (10%) plus half the design (20%), that is, $5,550 + VAT, so I refund $3,700 + VAT.

Whatever I've delivered up to that point (designs, texts or files) is yours.

02Design preview

The $990 MXN plus VAT for the preview is not refundable, because it is work already done for you. If you hire me, it is fully credited to your package, and if the first design doesn't convince you, the second one is free.

03Second payment and delivery

The second 50% is paid when your website is ready and before it goes live, so you pay it after seeing it working. Once the website is live, the project is not refundable, but you have 30 days to report any bug, and I fix it at no cost.

04Hosting and maintenance

• The first 30 days are free. If you decide not to continue, you pay nothing.
• Monthly plan: cancel whenever you want with a message. The service continues until the end of the month you already paid for, and that month is not refunded.
• Yearly plan: it covers 12 months and already includes two free months. If you cancel early, the service stays active until the year ends and the unused part is not refunded.
• If your website is down for several days because of a failure on my side, I credit those days on your next payment.

05Extras and changes

Extras and separately quoted changes follow the same progress rule: if you cancel before work starts, I refund everything; if it has started, you only pay for what's done.

06Billing errors

If I charged you twice or the wrong amount, I refund the full difference as soon as we confirm it.

07How to request a refund

• Message me on WhatsApp at +52 311 328 8714 or at hola@geotello.com with your name and the project.
• I reply within 5 business days with the progress and the amount to refund.
• Once agreed, I refund you through the same method you paid with, within 10 business days.

08Video with TL Studio

Video editing is hired directly from Tania Lizeth (TL Studio), who gives you her payment and refund terms in writing.

09Your rights

This policy doesn't limit your rights under Mexico's Federal Consumer Protection Law. If you aren't satisfied, you may contact Profeco. More details in the terms and conditions.